1. Acceptance of Terms

By accessing and using LABUBU-POPMART website, you accept and agree to be bound by the terms and provision of this agreement.

2. Products and Services

LABUBU-POPMART offers authentic LABUBU and POPMART collectible figurines and related merchandise. All products are subject to availability.

3. Order Processing

Orders are processed within 1-2 business days. We reserve the right to cancel orders that cannot be fulfilled due to inventory limitations.

4. User Responsibilities

Users must provide accurate information when placing orders and are responsible for:

• Providing correct shipping addresses
• Ensuring payment method validity
• Complying with local import regulations

5. Limitation of Liability

LABUBU-POPMART shall not be liable for any indirect, incidental, or consequential damages arising from the use of our services.

6. Modifications

We reserve the right to modify these terms at any time. Changes will be effective immediately upon posting.

Information We Collect

We collect information you provide directly to us, such as when you create an account, make a purchase, or contact us.

Personal Information

• Name and contact information
• Billing and shipping addresses
• Payment information
• Order history and preferences

How We Use Your Information

We use the information we collect to:

• Process and fulfill orders
• Communicate about your orders
• Improve our products and services
• Send promotional communications (with consent)

Information Sharing

We do not sell, trade, or rent your personal information to third parties. We may share information with service providers who assist us in operating our business.

Data Security

We implement appropriate security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction.

Your Rights

You have the right to access, update, or delete your personal information. Contact us to exercise these rights.

Return Period

Items may be returned within 30 days of delivery for a full refund, provided they meet our return conditions.

Return Conditions

To be eligible for a return, items must be:

• In original, unopened packaging
• In new, unused condition
• Include all original accessories and documentation
• Not damaged due to misuse or normal wear

Non-Returnable Items

• Limited edition or exclusive items
• Items damaged by the customer
• Items returned after 30 days
• Mystery boxes or blind box items

Return Process

To initiate a return:

• Contact our customer service team
• Provide your order number and reason for return
• Receive return authorization and shipping label
• Package items securely and ship back to us

Refund Processing

Refunds are processed within 5-7 business days after we receive the returned item. Original shipping costs are non-refundable.

Exchanges

We offer exchanges for defective items or shipping errors. Contact us within 7 days of delivery for exchange requests.

Shipping Options

Standard Shipping

• Delivery time: 7-14 business days
• Cost: Free for orders over ¥800
• Tracking provided

Express Shipping

• Delivery time: 3-7 business days
• Additional cost: ¥150
• Priority handling and tracking

Processing Time

Orders are typically processed within 1-2 business days. During peak seasons or special promotions, processing may take up to 3 business days.

Shipping Destinations

We ship worldwide to most countries. Some restrictions may apply to certain regions due to customs regulations.

Customs and Duties

International customers are responsible for any customs duties, taxes, or fees imposed by their country. These charges are not included in our shipping costs.

Order Tracking

Once your order ships, you'll receive a tracking number via email. You can track your package through our website or the carrier's tracking system.

Shipping Issues

If your package is lost or damaged during shipping, please contact us immediately. We'll work with the carrier to resolve the issue and ensure you receive your items.

Company Information

LABUBU-POPMART Co., Ltd.

Registered Address: 123 Collectibles Street
Tokyo, Japan 100-0001

Contact Information

Customer Service:
Email: [email protected]
Phone: +81-3-1234-5678
Hours: Monday-Friday, 9:00 AM - 6:00 PM JST

Business Enquiries:
Email: [email protected]

Registration Details

Company Registration Number: 123456789
VAT Number: JP123456789
Trade Register: Tokyo District Court

Responsible for Content

Managing Director: Akira Yamamoto
Content Manager: Yuki Tanaka

Dispute Resolution

The European Commission provides a platform for online dispute resolution (ODR): https://ec.europa.eu/consumers/odr

Copyright

All content on this website is protected by copyright. LABUBU and POPMART are registered trademarks of their respective owners.